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Service Refund Policy

Service Refund Policy

Refund Terms and Conditions

Digital Goods

The value of the Digital Goods reflected in your Account does not represent real currency or any credit value. These Digital Goods cannot be exchanged for real cash. Unless otherwise permitted by xpertsgsm.com in writing, you are prohibited from selling, transferring, or otherwise disposing of the Digital Goods to any other person, whether inside or outside the confines of our platform.

Refund & Exchange Policy & Disclaimer

Unless otherwise specified, all purchases of Digital Goods into your Account are non-refundable, non-transferable, and non-exchangeable.

xpertsgsm.com reserves the right to consider refund or exchange requests only under exceptional circumstances. For example, if the Digital Goods purchased are found to be faulty or damaged, or if xpertsgsm.com determines, in its sole and absolute discretion, that the Digital Goods are faulty or damaged.

To request a refund or exchange, the customer must submit a request to xpertsgsm.com within 6 months from the date of purchase for any faulty or damaged goods. Failure to do so will automatically forfeit the customer’s right to request a refund or exchange.

PayPal Refund Policy

Please note, xpertsgsm.com does not reverse or refund transactions used to purchase credits on our website. If an order is rejected, the balance will be credited back to your account wallet. We will not entertain any requests for refunds to the original mode of payment.

In cases where a buyer initiates a PayPal claim:

The credits associated with the transaction will be blocked or removed from the account balance. These credits will remain inaccessible until a final decision is made regarding the PayPal claim.
A $15 claim processing fee will be deducted for each claim filed. This fee will not be credited back to the buyer’s account if the claim is decided in our favor.
During the review period of the claim, the credits will be frozen in the user’s account wallet.

By making a purchase on our website, you agree to these terms and conditions.

Contact Us
For any questions regarding the Refund Policy or Terms and Conditions, please contact us via:

Email: info@xpertsgsm.com
Phone: +1 (646) 270-9095

Useful Links:

Sincerely,
XpertsGSM Team